Help
Refunds & Size Replacement
Order with less guesswork — especially when it comes to fit.
30-Day Free Size Replacement. If the size isn’t right for your dog, we’ll help you find the correct one under our one-way size-replacement policy.
Size Replacement
For eligible products, you may request a replacement size within 30 days of delivery. Before ordering a replacement, send us your dog’s measurements so we can help confirm the correct size.
Defective or Damaged Products
If your product arrives damaged or has a manufacturing defect, contact us with photos as soon as possible. We may request photos or a short video so we can determine the appropriate solution.
Refunds
Approved refunds are returned to the original payment method. Refund timing depends on your payment provider.
Important
Products that have been used in a way that creates hygiene or safety concerns may not be eligible for return. Please review the product-specific return conditions before ordering.