Frequently Asked Questions
Quick answers to the questions we hear most often before and after ordering.
We currently ship to customers in the United States.
Orders are dispatched within 2–4 business days; typical transit is 8–15 business days with tracking. See our Shipping page for current estimates.
Use the product-specific size chart. For support products, weight alone is not enough. Start with our Fit Guide before ordering.
For eligible products, contact us with your dog’s measurements and we’ll help with the next step under our size-replacement policy.
No. PipQo products are not veterinary treatment and are not sold as treatments for arthritis or other medical conditions. Please see our Product Disclaimer.
No product is right for every dog. Read the product-specific “Who It’s For” and “Who Should Skip It” sections before purchasing, and review our Product Disclaimer.
Follow your veterinarian’s instructions for post-operative care and activity. PipQo products are for everyday support and home care, not post-surgical treatment — see our Product Disclaimer.
Use your tracking link or contact us with your order number.
Contact us once the package is outside the published delivery window and we’ll review the shipment. See Shipping Information for details.
Email support@pipqo.com. We normally reply within one business day.